Help & answers
Find answers to common questions about using the platform.
You'll typically find a QR code or a link that directs you to your loyalty card.
When you make a purchase, present your loyalty card from your phone. The card has a unique QR code. The store staff will scan it to add points to your account.
Once you have enough points, open the specific reward and tap 'Claim Reward'. A QR code will be generated for the store staff to scan. Your points will be deducted, and you will receive your reward.
No, the staff will only see the name you provided at registration and your unique membership code. Your email and other details remain private.
Business owners can see your email address and name, and whether you've allowed them to send you special offers. They can't access any other personal details.
Log into your account on our website or app. Your points balance will be displayed on your loyalty card.
Yes, points can be transferred between members with the 'Request Points' feature.
Log into your account on our website or app to retrieve your card. If issues persist, contact our support team for help.
Yes, points do expire. Check the terms and conditions of your loyalty card for expiration policies.
Log into your account and go to the 'Profile' section. Make the necessary changes and save your updates.